Help Center
Answers to all your questions about t789
This page brings together detailed answers to the most common questions from players in Bangladesh about betting, payments, bonuses, and responsible gaming.
Whether you're new to t789 or a long-time player — questions come up for everyone at some point. From cricket betting and depositing with bKash, to live dealer table rules and bonus terms — this page covers 25 questions across five categories. If you can't find the answer you're looking for here, our 24/7 live chat support is always available to help.
Category 1
Cricket Betting
After logging in to t789, go to the Cricket section. There you'll find markets for BPL as well as international T20, ODI, and Test matches. Choose your preferred market from options like match winner, run line, and wicket markets, enter your amount on the bet slip, and confirm. Keep the minimum deposit amount in mind when placing bets.
If a match is abandoned due to rain or any other reason and is officially declared a "No Result," bets on that match are generally voided and your staked amount is returned to your account. However, if a result is determined by the Duckworth-Lewis method after partial play, it may be counted as a valid result. See the Terms and Conditions page for detailed rules.
Yes, t789 offers live in-play betting. Odds on markets update ball by ball based on the match situation as it unfolds. For example, in a T20 match you can place live bets on the next wicket, runs in the next over, or the match winner market. Quick decisions matter, as markets can close at any time.
Decimal odds are straightforward — multiply the odds by your stake to get your total return (including your original stake). For example, if Bangladesh's odds to win a hypothetical Bangladesh vs India match are 2.50 and you bet ৳1,000, you'd receive ৳2,500 back if they win — meaning a profit of ৳1,500. Higher odds mean higher risk but also a bigger potential return.
Yes, t789 supports accumulator bets (combining multiple selections). Adding two or more markets to your bet slip multiplies all the odds together, creating a larger potential payout. Keep in mind that if even one selection loses, the entire bet is lost. So while accumulators are appealing, they do carry higher risk.
Category 2
Live Dealer Games
In Baccarat, you bet on one of three outcomes: Player, Banker, or Tie. The dealer deals two hands and the hand closest to 9 wins. 10s, Jacks, Queens, and Kings are worth zero; Aces are worth one. If a hand's total exceeds 10, the left digit is dropped (e.g., 15 = 5). The rules are simple and the pace is fast, which is why Baccarat is very popular at most live tables.
t789's live dealer tables come in multiple tiers to suit players with different budgets. There are low-limit tables for new players with smaller budgets, as well as dedicated high-limit tables for experienced high-rollers. You can see the limits for each table before entering the game lobby, making it easy to pick the right one for you.
In Roulette you can place inside bets (specific numbers or small groups) and outside bets (red/black, odd/even, 1-18/19-36). Betting directly on a number pays more but has lower probability. Outside bets have a higher chance of winning but a comparatively smaller payout. European Roulette has only a single zero, making it more favorable for players than the American version.
Yes, both Teen Patti and Andar Bahar are available in t789's live casino and are especially popular among South Asian players. In Teen Patti, the strength of three-card hands is compared, while in Andar Bahar a card is revealed and you predict whether a matching card will land on the Andar (inside) or Bahar (outside) side. Playing with a live dealer makes the experience feel very real.
t789's live casino is fully mobile-friendly. You can play directly in any browser on Android or iOS — no separate app download needed. For the best experience, keep a stable internet connection, as live streaming can occasionally be interrupted on low bandwidth. Using Wi-Fi or a strong mobile data connection will give you the best results.
Category 3
Deposits
Log in to t789, go to the Payment section, and select Nagad. Enter the amount (minimum ৳100) and send the payment to the Nagad number shown. Once the payment is confirmed, the funds are usually added to your gaming account within a few minutes. Make sure to enter the reference number correctly during payment, otherwise verification may take longer.
t789 does not charge any additional fee on deposits. However, mobile banking services like bKash, Nagad, Rocket, or Upay may apply their own transaction charges, which are entirely dependent on their own policies. Bank transfer fees charged by the relevant bank may also apply.
t789 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100 for each method. You can deposit using any of these methods, and withdrawals can also be made to the same account.
Deposits via bKash are generally very fast. In most cases, funds are added to your account within a few minutes of the payment being completed. If there is any delay for any reason, save a screenshot of the payment and contact us via live chat — the team will resolve the issue quickly.
The minimum withdrawal amount at t789 is ৳500. Withdrawal requests below this amount cannot be made. Withdrawal requests are generally processed within 15 minutes to 2 hours. Having your account verification completed makes the withdrawal process smoother.
Category 4
Limits & Controls
Yes, at t789 you can set your own daily, weekly, or monthly deposit limits. This feature is part of responsible gaming. Go to Account Settings and set your limit under the "Responsible Gaming" section. Once a limit is set it takes effect immediately, and requests to increase it take some time to process.
There are some common signs to watch out for: chasing losses by betting more, being unable to stop playing, spending time meant for family or work on gaming, and being unable to stop even under financial pressure. If you notice these signs, take a break and read the advice on our responsible gaming page. Seeking help is a courageous step.
Yes, t789 offers both a cooling-off period (a break for a set amount of time) and Self-Exclusion. With a cooling-off period you can pause your play for a specific number of days or weeks. Self-exclusion allows you to take a longer-term break. Both options can be activated through Account Settings or by contacting the support team.
t789 is a platform operated exclusively for those aged 21 and above. This age limit exists primarily to protect younger people from the harmful effects of gambling. Age is verified at registration, and identity verification documents may be requested at any time after an account is created. If someone below the permitted age is found using an account, that account will be closed.
Category 5
Bonus Terms
Each bonus has an expiry period — generally, wagering requirements must be completed within a set number of days from when the bonus is credited to your account. Once this deadline passes, any unused bonus and any winnings earned from that bonus will expire. Read the expiry terms carefully before accepting a bonus.
Yes, if you want to cancel an active bonus, contact the support team. However, keep in mind that cancelling a bonus will also forfeit the bonus balance and any winnings earned from it. Only your original deposit balance will remain intact.
t789's welcome bonus is 100% of your first deposit, up to ৳20,000. For example: deposit ৳1,000 and receive ৳1,000 as a bonus, giving you a total balance of ৳2,000. To receive the bonus, keep the bonus option active at the time of your first deposit. The wagering requirement is 10x on the bonus amount only — meaning a ৳1,000 bonus requires ৳10,000 in bets before winnings become withdrawable.
Slots games generally contribute 100% toward meeting the wagering requirement. Live casino games such as Baccarat, Roulette, or Blackjack may count partially or may be excluded in some cases. Cricket betting may count but under different terms. Before accepting a bonus, check the terms and conditions section to see what percentage each game type contributes.
No, this is strictly prohibited. According to t789's policy, only one account per person is allowed and the welcome bonus can only be received once. If multiple accounts belonging to the same person are detected, all accounts may be suspended and bonuses forfeited. t789 encourages honest and responsible play.
Still have questions?
Our support team is ready to help in both Bengali and English, 24 hours a day, 7 days a week. Reach us via live chat or email.
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